Gambling should be entertaining, not destructive. nos138 is committed to promoting safe, responsible play and providing tools to help you stay in control.
At nos138, we recognize that while the vast majority of our users gamble recreationally and responsibly, a small percentage may develop problematic gambling behaviors that can negatively impact their financial stability, mental health, relationships, and overall quality of life. We take this issue seriously and are committed to providing a safe gambling environment that prioritizes player welfare alongside entertainment.
nos138 operates under an international gaming license that requires us to implement robust responsible gaming measures and to intervene when we detect signs of problem gambling. We view responsible gaming not as a regulatory checkbox but as a core ethical obligation and a fundamental pillar of our business model. A sustainable gambling business is built on players who gamble for fun, stay within their means, and maintain control — not on players who spiral into addiction and financial ruin.
This page outlines our responsible gaming policies, the tools available to help you manage your gambling activity, warning signs that may indicate a problem, and resources for seeking professional help if gambling is negatively affecting your life. We encourage all nos138 users to read this page carefully and to reach out to our support team if you have any concerns about your own gambling or that of someone you know.
Strict Age Requirement: nos138 strictly prohibits gambling by anyone under 21 years of age. Online gambling is intended for adults only and is illegal for minors in Indonesia and most international jurisdictions. We employ age verification measures during the KYC process and will immediately close any account found to belong to a person under 21, void all bets, and return deposited funds (minus any winnings or bonuses). Attempting to gamble underage may be reported to relevant authorities.
Responsible gambling means gambling in a way that minimizes potential harm to yourself and others. It involves understanding the risks, setting limits, recognizing when gambling is no longer fun, and knowing when to stop. nos138 defines responsible gambling according to the following principles:
Responsible gambling is about control, awareness, and balance. nos138 provides multiple tools to help you maintain that balance, which are described in detail below.
Problem gambling, also known as gambling addiction or compulsive gambling, is a behavioral disorder characterized by an inability to control gambling impulses despite negative consequences. It can affect people of any age, gender, income level, or cultural background. Early recognition is key to preventing escalation.
If you answered yes to three or more of these statements, you may be experiencing problem gambling and should consider seeking professional help. nos138 customer support can connect you with resources and assist you in implementing self-exclusion or other protective measures.
nos138 provides powerful tools to help you manage your gambling activity and stay in control.
Set daily, weekly, or monthly deposit limits to control how much money you can add to your account. Limits take effect immediately when reduced and after 24 hours when increased.
Define maximum loss amounts over a given time period (daily, weekly, monthly). Once you reach your loss limit, you will not be able to place further bets until the period resets.
Set maximum session durations (e.g., 1 hour, 2 hours, 4 hours). When your session time expires, you will be automatically logged out and prompted to take a break.
Enable pop-up reminders that notify you how long you have been playing and how much you have won or lost. These reminders help you stay aware of time and spending.
Take a short break from gambling by activating a time-out. You can choose a period of 24 hours, 48 hours, 7 days, or 30 days. During this time, you will not be able to log in, deposit, or place bets. Time-outs are reversible after the period expires, but you cannot shorten the duration once activated.
Permanently or temporarily close your account for a minimum period of 6 months. Self-exclusion is the strongest protective measure. Once activated, your account is locked, you cannot log in, and you will not receive any promotional communications. Self-exclusion cannot be reversed early — you must wait out the full period. After expiration, you must contact support to reopen your account; it does not reopen automatically.
How to Activate Tools: All responsible gaming tools can be activated through your nos138 account dashboard under "Responsible Gaming Settings", or by contacting our 24/7 customer support via live chat, email, or WhatsApp. Our support team is trained to handle these requests with sensitivity and confidentiality. You do not need to provide a reason, and there is no judgment — we are here to help.
If you believe you may have a gambling problem, or if you are concerned about someone else's gambling, help is available. Seeking support is a sign of strength, not weakness. Professional counselors and support organizations can provide confidential, non-judgmental assistance to help you regain control.
nos138 Customer Support: Our customer support team is available 24/7 via live chat, email ([email protected]), or WhatsApp. If you want to discuss setting limits, activating time-outs, or self-excluding, contact us at any time. Our staff are trained to handle these conversations with empathy and discretion.
National and International Gambling Support Organizations: The following organizations provide free, confidential counseling and resources for problem gamblers and their families:
While these organizations are based outside Indonesia, they provide online chat support and resources that are accessible globally. Local mental health professionals and counseling services in Indonesia may also be able to assist with gambling-related issues.
If you are in crisis or need someone to talk to right now, contact nos138 support or reach out to a professional helpline.
All communications are treated with strict confidentiality. You are not alone.
How nos138 protects players and promotes safe gambling practices.
Strict 21+ enforcement with mandatory KYC identity verification before first withdrawal. We do not tolerate underage gambling.
Our systems monitor betting patterns for signs of problem gambling. We proactively reach out to at-risk players with support offers.
All game odds and RTP percentages are published. We do not manipulate outcomes or mislead players about probabilities.
Our customer support team receives regular training on problem gambling recognition and responsible gaming best practices.
We do not send aggressive promotional emails to self-excluded users or players showing problem gambling warning signs.
We provide clear information about the risks of gambling, how games work, and where to get help if problems develop.
Our support team is available 24/7 to discuss responsible gaming tools, answer your questions, or connect you with help.
View FAQ About nos138 Return to Home